Customer Support Supervisor Jobs

Customer Support Supervisor Duties

Job Description:

Responsibilities include but are not limited to:

(1) Monitoring daily flight operations. Managing and reacting to flight delay situations to ensure timely decision-making and communication.
(2) Adhering to delayed passenger compensation and accommodation contract guidelines.
(3) Resolving International documentation questions and disabled passenger issues according to DOT and Champion Air guidelines.
(4) Provide support to the Traveling Service Managers and station personnel to manage the daily flight operations.
(5) Provide verification and set-up for Ad-hoc trips occurring within 24-hours of operation.
(6) Process passenger APIS data and insure compliance.

Qualifications: College degree preferred. Bilingual (Spanish) a plus. Strong cu...
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Professional Image
Successful applicants must be professional and pleasant in both image and demeanor and adhere to any on-the-job uniform regulations. You must uphold the image of your company performance, productivity, public image, and branding.  Some of these standards include:

• A conservative hairstyle; natural looking with no extreme shape or color.
• Make-up appropriate for daytime business wear.
• Nails are to be well groomed.
• Jewelry is to be conservative.  No more than 2 earrings per ear.  Men may not wear earrings.  Nose, tongue, or eyebrow jewelry may not be worn.